KTeas Frequently Asked Questions

Contents

  1. About Us
  2. Facebook
  3. Safely using your credit card
  4. Personal Information
  5. Privacy Statement
  6. Terms of Use Statement
  7. Shipping
  8. Returns
  9. Additional questions

 


1. About Us

It all started over a cup of tea...

We've been tea drinkers for a long time and have always had a kitchen cabinet full of various teas. When friends came over we liked to turn it into a special time with tea. If a friend had a new baby or needed consoling, we would bring tea. We love to talk with our family and friends about tea, which ones we like, which ones we haven't tried yet, what brewing time works for various kinds of tea, etc. Somewhere along the way someone suggested, "You folks should open a tea business." The idea caught on and this is our first major step, establishing ourselves in the tea business with our own brand.

Meanwhile, thank you for joining us in our Virtual Tea Room at the Intersection of Life and Tea!. Please leave us feedback on what you would like to see.

Kathryn & Ed

2. Facebook

Come join our discussions on our Facebook page.

There you can discuss with us anything about tea. What kinds you like, where you like to drink tea, and how you prepare it. How tea is made and enjoyed is sometimes very individualistic and for some very steeped in tradition. Let's discuss and learn from each other.

3. Safely using your credit card

All online transactions on KTeas Online are handled with industry-standard Secure Socket Layer (SSL) encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

You may also request an order over the phone by contacting us at our toll-free number 1-855-583-2787. Leave your name and a return telephone number and we will contact you to assist with your order.

4. Personal Information

The legal policy statement is located here. In plain English we can say that we do not sell or share information about our customers with anyone. We don’t sell customer lists or contact information to anyone. Junk mail is a tremendous waste of resources and just aggravates people. We hate junk mail. Credit card numbers are destroyed as soon as the order has been placed per PCI, Payment Card Industry, standards. We occasionally send newletters or sales information to our prior customers but our customers can opt out at any time by sending us an e-mail and telling us to not include them in future e-mails.

5. Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, or calling, and telling us that you do not want to receive e-mail from our company.

6. Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

7. Shipping

All orders are processed within 48 hours and shipped USPS or UPS, whichever is less expensive. You should receive your tea within 4-6 business days depending on how far you are from South Carolina. Shipping prices are as follows:

Orders up to $20 shipping is $5.00

Orders $20.01 - $49.99 shipping is $6.50

Orders over $50 are FREE!

If you would like to arrange overnight shipping, please contact us so that we can make shipping arrangements at additional cost.

8. Returns

We want you to be happy with our products. If you want to try a new tea we suggest ordering our sample size package to see if you like it. If you purchase our tea and would like to return it, please contact us for the address to ship the unopened product within 30 days of purchase and we will credit your account. We cannot accept returns on loose tea once the package has been opened.

9. Additional questions

If you have tea related questions, suggestions, product endorsements, recommendations of new products, product issues – feel free to contact us here. You may also contact us by phone at 1-866-917-6446.

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or: 1-855-583-2787
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